ALL SALES ARE FINAL!
Because of the delicate and perishable nature of seeds, we are unable to accept returns.
Should the customer be justifiably dissatisfied with any of the seeds sent by us, he or she may send an email, stating the reasons. After checking the complaint, we will send replacement seeds or seeds of a different species.
Once the seeds are shipped, we can’t accept returns. On receipt of your order please verify the completeness and intact condition. If there are any items missing which were in the original order or if you feel that some item is not in the ,condition it should be (infestation, physical damage, disease), please contact us as soon as possible to resolve the issue. Please do not send back the items unless asked for it. For communication with us please take photos of the items which present problems and attach them to your message. We will do everything possible to solve the problem immediately to ensure complete satisfaction of the customer.
Germination Information will be presented for every item in the order.
I M P O R T A N T N O T E S. P L E A S E R E A D.
1. We are unable to control a buyer's country's laws, any returned, confiscated or destroyed shipment by a buyers country is out of our hands and the risk the buyer takes if they don't know their laws.
2. PayPal system does not return transaction fees for refunded orders anymore. In the case the buyer would like to cancel paid order, non-refundable PayPal fees are excluded from refund..
3. We DO NOT cooperate with any Freight Forwarding companies and not recommend to ship using Freight Forwarding address. We are not responsible for package loss or orher mail forwarding related problems after the tracking number shows the package as DELIVERED by USPS to the domestic shipping address provided at checkout.
4. All our payments are processed by PayPal. Paypal requires to ship using shipping address provided at PayPal transaction page.
IMPORTANT TO NOTE: WE ALWAYS USE THE SHIPPING ADDRESS PROVIDED BY PAYPAL REGARDLESS OF SHIPPING ADDRESSES PROVIDED AT STORE ACCOUNT!
In the case, you would like to send the package using different shipping address from provided by PayPal, please add required shipping address at your PayPal account and use it to place an order.
All packages returned due incorrect shipping address are subject for 20% restocking fee and shipping cost exclude from refund.